Refund

Refund Policy

Use this guide from RYZE to review returns, exchanges, and refunds. This page applies specifically to ryzeroot.shop.

How RYZE handles condition of returns
For RYZE customers at ryzeroot.shop, this section explains condition of returns. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at RYZE to starting a request
This starting a request section covers orders and visits through ryzeroot.shop for RYZE. To start a return or exchange, contact us at support@ryzeroot.shop before sending the item. Once the request is approved, RYZE will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at RYZE to eligibility
Customers using ryzeroot.shop can rely on the following RYZE guidance about eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from RYZE on exceptions
This exceptions section covers orders and visits through ryzeroot.shop for RYZE. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How RYZE handles refund timing
For RYZE customers at ryzeroot.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What RYZE customers should know about order problems
Customers using ryzeroot.shop can rely on the following RYZE guidance about order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How RYZE handles support
The following support guidance applies to the RYZE storefront at ryzeroot.shop. For return or exchange assistance, contact support@ryzeroot.shop or 512-205-0768.

Merchant Information
Business name: RYZE
Brand name: RYZE
Email: support@ryzeroot.shop
Phone: 512-205-0768
Physical address: 4375 Highway 51 N, Ripley, Tennessee, 38063, United States